Freshsservice

Modernize your employee engagement with integrated support channels and AI-driven service management. Rapidly deploy a solution targeted towards fast time to value and end-user adoption. 

Route incidents intelligently and give your technicians all the tools they need to resolve incidents in a single screen experience. Drive service efficiency with automations and AI.

Set multiple SLA policies for different business hours or incident categories. Easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations.

Extend your knowledge base to assist end users and deflect incidents. Extend the knowledge base beyond IT by integrating 3rd party information and other internal content management systems to create a powerful knowledge base. 

Easily deploy powerful, extensible workflows that ensure speedy service delivery from everything as simple as password resets to as complex as new hire onboarding. Unify your service delivery into a single, modern platform. 

Support end-users with powerful chatbots, enhance agent productivity with intelligent suggestions and gain powerful insights with AI-driven analytics. Freshworks AI is easy to deploy and delivers immediate value. 

Create on-call schedules for agents to manage critical events. Build out call trees for alerting and sourcing the correct SMEs to remediate critical issues and get your systems up and running.

Isolate problems, link it to existing or past incidents, perform root cause analyses with Freshservice's timeline of events, and minimize disruptions to the business. 

Unify alerts from all the monitoring tools that oversee your infrastructure in a single pane of glass. Separate the noise from what’s actually important and create playbooks for rapid remediation and downtime reduction.