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Freshworks
Freshworks makes ridiculously easy-to-use marketing, sales, support and IT solutions. Try the business software used by over 50,000 companies across the globe to exceed customer and employee expectations.
Freshsales
Accelerate your revenue with context-driven sales. Personalize engagement, shorten your sales cycle, and grow your business with Freshsales
Top features:
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Use AI-powered Chatbots to chat with visitors in real-time
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Gain complete context with sales, marketing, and support touchpoints on the activity timeline.
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Improve revenue predictability with Dynamic Forecasting
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Understand your customers inside-out with a 360° customer view
Freshservice
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Right-Size Your IT Service Management Modernize ITSM with an intuitive, fast time-to-value, and intelligent solution
Top features:
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Modernize your employee engagement with integrated support channels and AI-driven service management
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Route incidents intelligently and give your technicians all the tools they need to resolve incidents in a single screen experience
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Set multiple SLA policies for different business hours or incident categories
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Create on-call schedules for agents to manage critical events
Freshdesk OmniChannel
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Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue with multi-touch attribution.
Top features:
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Prioritize, categorize and assign tickets so you never lose track of them
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Work together as a team to quickly and efficiently solve customer problems
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Unify and manage all support-related communications from multiple channels on a single platform
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Manage your end-to-end field service operations from right within Freshdesk
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Leverage Freshdesk's built-in capabilities to automate repetitive helpdesk tasks