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🧑‍⚕️ Patient/Client Features

  • Client Profile Management

    • Enables clinics to build detailed client records, including medical history, allergies, skin type, and emergency contacts. This ensures treatments are safe and personalized, improving client outcomes and satisfaction.

  • Multi-language Support (English & Thai)

    • Ensures usability across Thailand’s bilingual customer base, creating a more inclusive experience for both local and international clients.

  • LINE Integration

    • Seamlessly connects with the most widely used messaging platform in Thailand for appointment notifications, promotions, and customer service—meeting clients where they already are.

  • Appointment History

    • Allows clients and staff to review past treatments, enabling better continuity of care and easy reference for recurring clients.

  • Form Completion

    • Digitally complete intake, consent, or waiver forms with signature support—streamlining check-ins and reducing paperwork.

  • Credit Tracking

    • Keeps track of prepaid service or package credits. Clients can easily see their remaining balance, which encourages repeat visits and simplifies front-desk interactions.

  • Photo Documentation (Before/After)

    • Stores visual records of client results, useful for tracking treatment effectiveness, client satisfaction, and marketing (with consent).

🏥 Clinic Features

  • Multi-branch Management

    • Enables centralized management of multiple clinic locations—ideal for growing businesses with franchises or sister branches.

  • Clinic Branding

    • Each clinic can maintain its identity with its own logo, colors, and information—boosting professionalism and trust.

  • Business Settings

    • Set opening hours, timezones, and contact info for proper booking availability and communication across branches.

  • Branch-specific Configuration

    • Tailor contact numbers, addresses, and local settings per location for operational accuracy and localized service.

  • Subscription Management

    • Flexible plan tiers (Trial, Basic, Pro, Unlimited) allow clinics of different sizes and needs to access the platform affordably.

  • Onboarding System

    • Step-by-step setup helps new users get started quickly without needing technical help—reducing the learning curve.

  • Data Analytics

    • View revenue, client trends, and appointment statistics to inform marketing, staffing, and business decisions.

  • Audit Logging

    • Maintains a log of user actions for transparency, compliance, and resolving any internal disputes.

🌐 Platform Features

  • Role-based Access Control

    • Tailors the interface and permissions for Admins, Staff, Doctors, and Beauticians—reducing errors and protecting sensitive data.

  • Multi-tenancy

    • Allows one platform to securely serve multiple independent clinics—each with their own data, branding, and settings.

  • Session Management

    • Secure user sessions help prevent unauthorized access, especially on shared devices in clinic environments.

  • Database Management

    • Uses PostgreSQL and Drizzle ORM for fast, secure, and scalable data operations across all user actions.

  • API Architecture

    • RESTful API design allows for future integrations, mobile apps, or partner tools with stable endpoints and error handling.

  • Real-time Updates

    • Ensures bookings, updates, and status changes appear instantly across all devices—no refresh required.

  • Responsive Design

    • Optimized for tablets (like iPads), enabling front-desk and beautician staff to use the platform comfortably throughout the day.

  • Performance Optimization

    • Speeds up platform usage, even during high-traffic hours, with caching and efficient database queries.

💬 Messaging & Notifications

  • LINE Messaging API Integration

    • Automates communication with clients through Thailand’s most used app—making it easier to confirm bookings, follow up, or market promotions.

  • Automated Notifications

    • Reduce no-shows with timely appointment reminders, confirmations, and follow-up messages.

  • Manual Messaging

    • Clinics can still send personalized LINE messages on the fly, maintaining a human touch.

  • QR Code Generation

    • Easy for clients to scan and connect with the clinic’s official LINE account—boosting reach and opt-ins.

  • Webhook Support

    • Enables custom logic (e.g., sending CRM data to other systems) triggered by LINE messages or actions.

  • Message Templates

    • Saves time and ensures consistent tone for common messages like appointment confirmations or welcome notes.

  • Notification Queue

    • Efficient message scheduling prevents overload and ensures messages go out at the right time.

📊 Reporting

  • Dashboard Analytics

    • View real-time KPIs like revenue, bookings, and client behavior—all in one place to guide business decisions.

  • Financial Reports

    • Breakdown of revenue by time period helps with accounting, budgeting, and performance tracking.

  • Appointment Reports

    • See trends like cancellations or no-shows to identify service gaps or training needs.

  • Client Reports

    • Analyze new vs. returning client patterns for retention and marketing strategy refinement.

  • Staff Performance

    • Helps identify top performers and training needs by tracking appointment volume and revenue.

  • Branch Comparison

    • Benchmark performance across locations to spot underperforming clinics or high achievers.

  • Export Functionality

    • Enables easy backup or import into accounting tools like Excel, QuickBooks, or Google Sheets.

🔔 Internal Notifications

  • System Notifications

    • Keeps staff informed about key actions without relying on external tools.

  • Appointment Alerts

    • Staff is instantly notified when clients book, cancel, or reschedule—avoiding miscommunication.

  • Payment Notifications

    • Helps ensure front-desk staff quickly handles any missed or completed payments.

  • Follow-up Reminders

    • Timely nudges to re-engage clients or check on post-treatment status improve satisfaction.

  • System Updates

    • Keeps everyone informed about platform changes or maintenance windows.

  • Real-time Alerts

    • Highlights critical issues like booking conflicts or overcapacity immediately.

👩‍💼 Staff Features

  • Staff Management

    • Add and update staff details for accountability and internal communication.

  • Role Assignment

    • Ensure that each staff member only accesses what’s relevant to their role—boosting security.

  • Branch Assignment

    • Manage staff who work across multiple locations or need limited access.

  • Work Schedule Management

    • Ensure appointments are only booked during staff availability to prevent conflicts.

  • Specialization Tracking

    • Match clients to the right beautician or therapist based on their treatment needs.

  • Performance Monitoring

    • Measure staff productivity and client engagement for HR, training, or incentive planning.

  • User Account Creation

    • Give each staff member a secure login and track individual actions.

  • Profile Management

    • Central hub for staff contact details, emergency info, and certifications.

🔒 Security and Permissions

  • Authentication

    • Secure login via email, Google, or LINE ensures convenient access while maintaining security.

  • Password Security

    • Uses strong encryption (bcrypt) to protect user credentials from breaches.

  • Session Security

    • Prevents unauthorized access by expiring idle sessions and maintaining session integrity.

  • Role-based Permissions

    • Ensures data privacy by restricting who can access sensitive areas of the system.

  • API Security

    • Keeps external integrations safe through authentication checks and error handling.

  • Data Encryption

    • Protects client data during storage and transfer to meet privacy and PDPA standards.

  • Audit Trail

    • Full visibility into who did what and when—useful for security reviews and accountability.

  • Account Linking

    • Users can log in with multiple providers while keeping a single profile—reducing lockouts and confusion.

📅 Appointments

  • Appointment Scheduling

    • Fast, intuitive system to manage bookings for single or multi-service sessions.

  • Calendar Integration

    • Visual calendar view for better scheduling and conflict resolution.

  • Availability Checking

    • Prevents double-bookings by checking room and staff availability in real time.

  • Status Management

    • Easily see which appointments are scheduled, completed, or canceled.

  • Multi-service Appointments

    • Book multiple treatments in one visit—great for client convenience and revenue.

  • Payment Status Tracking

    • Monitor which appointments are paid, pending, or overdue.

  • Notes and Documentation

    • Store treatment notes or special requests directly on the appointment.

  • Photo Management

    • Upload before/after photos linked to each session.

  • Automated Status Updates

    • Keeps appointment records accurate with minimal admin input.

💆 Treatment and Services

  • Treatment Templates

    • Standardize protocols for common treatments—ensuring consistency and compliance.

  • Service Management

    • Manage offerings with pricing, duration, and resources required.

  • Duration Management

    • Accurate booking slots prevent over- or under-booking.

  • Category Organization

    • Easier navigation and internal structure for treatment menus.

  • Equipment Tracking

    • Assign equipment needs to treatments so rooms are properly prepared.

  • Staff Qualifications Matching

    • Ensure only trained staff are assigned to specific treatments.

  • Consent Management

    • Digitally capture treatment consents for legal and safety compliance.

  • Follow-up Scheduling

    • Automatically prompt next appointments based on treatment plan.

🧾 Invoice and Revenue

  • Invoice Generation

    • Automatically create branded, detailed invoices for transparency.

  • Multiple Payment Methods

    • Offer flexibility to clients—cash, card, transfer, etc.

  • Invoice Templates

    • Customize invoices to match clinic branding and language.

  • Tax Management

    • Automatically apply VAT or other taxes, simplifying accounting.

  • Payment Tracking

    • Keep tabs on paid, pending, and overdue bills.

  • Credit Application

    • Apply stored credits or packages directly to appointment and invoices.

  • Revenue Analytics

    • Track what’s driving income—by service, staff, or campaign.

  • Automated Numbering

    • Keeps invoices organized for audits and record-keeping.

📝 Forms and Data Capture

  • Custom Form Builder

    • Tailor intake or follow-up forms to your clinic’s specific needs.

  • Digital Signatures

    • Capture valid signatures on waivers or consents.

  • Form Templates

    • Save time with ready-made templates for common use cases.

  • Form Validation

    • Ensure data accuracy and enforce required fields.

  • Response Management

    • View and manage client-submitted forms from one place.

  • Import Functionality

    • Easily reuse forms created in other systems or HTML tools.

  • Completion Tracking

    • See which forms are completed or pending per client.

  • Data Export

    • Use form data for reporting, legal use, or integration.

🔗 Integrations

  • Google OAuth

    • Streamlined and secure login with Google accounts.

  • Line Login

    • Streamlined and secure login with Line accounts.

  • LINE Integration

    • Full messaging, QR, and webhook support for Thailand’s #1 chat app.

  • Google Calendar

    • Sync appointments directly to personal or staff calendars.

  • Email Services

    • Send alerts and updates via email in addition to LINE.

  • QR Code Services

    • Generate and track QR codes for account linking or campaign access.

  • Webhook Support

    • Enable data flow between Suaylaa and external systems or tools.

Suaylaa

Patient Management

 Scheduling, Follow-Ups, Client Care, and Finances

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Suyalaa

📅 Appointment Scheduling & Calendar

🙍‍♀️ Client Profile & History

💬 LINE Messaging Integration

📸 Before/After Photo Tracking

💼 Staff Schedules & Role Control

🧾 Invoices, Packages & Credits

📊 Reporting & Sales Dashboards

🔒 Privacy-Compliant & Secure

🤖 AI Insights and Reporting

Managing a beauty clinic today is complex — scheduling, follow-ups, client care, and finances all require better tools. 

Suaylaa is an all-in-one clinic platform that helps you simplify operations, improve client experiences, and grow your business.

Suaylaa was designed to save you and your team time so they can focus on the things they do best

Pricing & Features

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Basic

฿750

Max Patients:

Storage Limit:

Staff Users:

Admin Users:

Branches:

/month

200

2GB

3

1

1

Professional

฿1200

Max Patients:

Storage Limit:

Staff Users:

Admin Users:

Branches:

/month

1000

10GB

5

2

Unlimited

Enterprise

฿3500

Max Patients:

Storage Limit:

Staff Users:

Admin Users:

Branches:

/month

Unlimited

2GB

Unlimited

Unlimited

Unlimited

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